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Rock House Retreat is committed to ensuring that our website is accessible to people of all abilities. We strive to provide an inclusive and seamless experience for all our guests, including those with disabilities. We are continuously working to enhance the accessibility and usability of our website, and we adhere to the Web Content Accessibility Guidelines (WCAG) to ensure that the site is accessible to the widest possible audience.

​ACCESSIBILITY STATEMENT

Accessibility Statement for Rock House Glamping & Retreat

At Rock House Glamping & Retreat, we are committed to ensuring that all our guests can enjoy a relaxing and memorable stay. We strive to make our facilities, services, and website accessible to everyone, including those with disabilities or additional access needs.

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Our Commitment

We want every guest to feel welcome, comfortable, and cared for. Whether you’re visiting for a peaceful getaway, a wellness retreat, or a group event, our team will do our best to accommodate your individual requirements.

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Physical Accessibility

  • Our site includes 4 glamping units, located grassy field, with slightly sloped areas.

  • Some areas of the site have uneven ground, which may make access challenging for guests with limited mobility.

  • Vehicle access is available close to most accommodation areas for easier loading and unloading, with the support of our on-site All Terrain Vehicle

  • Pathways and communal areas are well-lit during evening hours.

  • Accessible toilet and shower facilities are available in our luxury toilet and shower cabin.

Assistance and Support

Our team is always happy to help with:

  • Assistance on arrival and departure

  • Transport of luggage or equipment

  • Providing information in alternative formats (large print, verbal, etc.)

  • Tailoring your stay to specific medical, or accessibility needs where possible.

 

If you require any specific arrangements before your stay, please contact us in advance of booking so we can make the necessary preparations.

Service Animals

Registered assistance dogs are welcome throughout the property. Water bowls and exercise areas can be provided upon request.

 

Website Accessibility

We aim to make our website accessible to all visitors by following current web accessibility standards. If you experience any difficulty using our site, please let us know so we can improve your experience.

Contact Us

 

If you have any questions about accessibility or would like to discuss your individual needs, please get in touch:

Rock House Glamping & Retreat
📍 Rock House Events – Rock House, Cornwells Bank, North Chaily, Lewes, East Sussex.
📧 bookings@rockhouseglamping.co.uk
🌐 www.rockhouseglamping.co.uk

We look forward to welcoming you and ensuring your stay is as comfortable and enjoyable as possible.

We have made significant efforts to ensure that our website meets the WCAG 2.0 standards. Our website has been designed with assistive technologies in mind, and we have implemented various features to enhance accessibility, such as:

  • Integration of the Accessibility Wizard to identify and address potential accessibility issues
    Setting the language of the site for optimal comprehension
    Organizing clear heading structures on all pages
    Inclusion of descriptive alternative text for images
    Employing color combinations that meet the required contrast levels
    Minimizing the use of motion to prevent sensory overload
    Ensuring all multimedia content is accessible




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